14-day product returns. Full product refund.
Request a return within 14 days of receiving your goods. We will refund the full amount you paid for the returned products, including applicable product taxes and after any discounts. There is no restocking fee, and we cover return shipping for all eligible 14-day returns. Refunds go to your original payment method, not compulsory store credit.
1. Start your return
Sign in to My account → Your orders, open the delivered order’s details, choose the products and quantities, and select Send return request. You can also email sales@adobhaagro.com or call 9150323232 Monday–Saturday, 9 am–7 pm IST. Have your order reference ready.
The window starts when you receive the goods, not when you place the order or pay. If our recorded delivery date is missing or incorrect, contact us; a recording issue will not remove your 14-day return opportunity. Submit your request within the window and follow the return instructions we provide.
2. What “full product refund” means
We refund the amount actually paid for the returned products, including their applicable taxes, after allocating any order discounts. We do not deduct a restocking fee. For a partial return, the refund covers the returned products. Original delivery charges are not included in a change-of-mind product refund. If we supplied faulty, damaged, spoiled or incorrect goods, we cover reasonable return shipping and refund the applicable delivery charges as well.
3. Returning the products
Wait for our return instructions before sending goods. Keep the products, remaining contents, packaging and batch details available so we can arrange the return and review the issue. Photos are helpful for damaged, faulty, spoiled or wrong items, but a complaint is not automatically rejected because it was reported after 48 hours or the pack had to be opened to discover a problem.
Pure by Adobha covers return shipping for all eligible 14-day returns, including change-of-mind returns and faulty, damaged, spoiled or incorrect items. Our team will confirm the address and shipping arrangements before you send anything. Do not send bank passwords, card details, UPI PINs or OTPs.
4. Refund processing and updates
A return request or return approval does not itself transfer money. After the returned goods are received and the return is confirmed, we process the full product refund to the original payment method. We aim to review returned goods within 3–5 business days and process the refund within 5–7 business days after confirmation; your bank or payment provider may take additional time.
See your return request and our updates under My account → Your orders. We also email you when the return status changes. If there is a delay, contact us with the order and return references. A “Refund processing” update is not proof that the bank has credited the money.
5. Cancellations and undeliverable orders
Request cancellation before dispatch for a full refund. After dispatch, use the return process. If we cancel or cannot deliver a paid order, we refund the full amount paid, including shipping, to your original payment method. International orders use agreed shipping arrangements; contact us for return instructions.
6. Your rights
This policy does not remove any rights or remedies available under applicable consumer law. Contact us about a genuine product problem even if the standard online return window has ended.