Pure by Adobha is operated by Adobha Agro Pvt Ltd. This policy explains the information used by this storefront, its quotation-request process, and Coco, our AI shopping assistant.
1. Your bag and delivery details
Your bag is saved in your browser’s local storage so it can remain available on future visits. Clear your browser’s site data to remove it. Delivery form details—name, mobile number, email, street address, city, state and PIN—are held in this browser tab’s memory until it is reloaded or closed.
Continuing to payment sends your selected products and delivery details to our server to create a domestic retail order. Bulk and international enquiries use a quotation request. We keep the request and its reference in a protected order database to prepare a quotation, confirm stock and shipping, and handle your order. Where connected, these details are sent to our Zoho Books account to create a customer record and draft quotation. Order and quotation details are emailed to our fulfilment office at admin@okowholefoods.com for stock, payment and delivery handling. Our team uses the details to contact you, verify payment, arrange delivery, issue invoices and handle support or refunds.
2. Payments
Domestic checkout creates a secure Zoho Payments session using the order reference, amount and necessary contact details. Zoho Payments and your payment provider process payment, and authenticated server notifications confirm successful payment automatically. Your UPI provider and bank handle UPI authorisation. We do not ask for or collect your UPI PIN, OTP, card number or bank password. Our team may request a transaction reference to match a payment to an order.
3. Coco, our AI shopping assistant
When you ask Coco a question, the question and up to six previous chat messages are sent through our server to Anthropic’s Claude API to generate an answer. Chat history is held in tab memory; the storefront does not maintain a chat-history database. Coco can guide an order one delivery field at a time. While this guided order entry is active, your answers are held in this tab and are not added to AI requests or AI chat history. A review step asks you to submit the selected products and delivery details to our server, Zoho Books and fulfilment team. We save a private order-status token and reference in this tab’s session storage so you can check your latest quotation and payment status after a reload; clearing session storage removes that link. General product questions outside guided order entry are processed by the AI provider. Do not put health information, payment credentials, PINs or OTPs in chat.
4. Hosting and external services
Hosting, security and authentication services may process technical information such as IP address, browser details and access logs. The public store is hosted on HostGator. We load fonts from Google Fonts, which receives the technical information needed to deliver them. With your permission, we use Google Analytics 4 to measure page visits, product views, bag actions and quotation requests. Google may process browser and device information, approximate location and analytics cookie identifiers. We do not send checkout names, email addresses, phone numbers, street addresses, payment references or Coco chat text to Analytics. The Google tag loads only after you choose “Allow analytics”; “Essential only” keeps it off. You can change your choice at any time using “Analytics preferences” in the footer. Withdrawing consent stops future measurement and removes this site’s Google Analytics cookies. We do not enable advertising personalization or Google Signals. Quotation requests are measured as enquiries, not paid purchases.
5. Use, sharing and retention
We use order and support information to fulfil requests, communicate with you, prevent misuse and meet applicable record-keeping obligations. Necessary delivery details may be shared with couriers, and transaction details with payment providers. We do not sell personal information. Business correspondence and transaction records are retained for their operational and legal purposes; third-party services apply their own retention practices. No online system can guarantee absolute security.
6. Your choices and privacy requests
You can clear local storage, close the tab to discard unsent form and chat details, and choose not to use Coco. Contact us to request access, correction or deletion of information we hold, or to raise a privacy concern. Some records may need to be retained for legal obligations. Our store is intended for adults; a parent or guardian should contact us about information submitted by a child.
7. Policy updates
We will publish changes here with an updated date. Please review this page when using the service.
Partner applications
When you apply to our partner programme, we collect the contact, profile, audience, content and partnership details you submit, along with your required acknowledgements. Applications are stored on our protected server and sent through Google Workspace to our authorised partnership team for assessment, communication and programme administration. Applying does not subscribe you to marketing or create an approved partner account. Please do not submit bank details or identity documents at this stage. Contact sales@adobhaagro.com for access, correction or deletion requests; records may be retained where required for legal or operational purposes.
Affiliate referrals and partner accounts
When you allow referral attribution, we store a random referral cookie for up to 30 days and keep the associated approved partner and click time on our server. A valid code you deliberately enter at checkout takes priority over a consented link. You may decline or change your choice using Referral privacy preferences; declining removes the referral click cookie. Ordering still works without link attribution. An entered code is processed to fulfil your explicit referral choice. We retain credited partner IDs with orders for commission accounting, fraud prevention and disputes. Partners see their own attributed order references and financial statements, not customer contact, address or payment details. Approved partners sign in by email code. Profile changes, policy acceptance, delivery/refund reviews and payout records are audited. Payment documentation is handled separately through the finance team’s secure process. Referral choice is separate from analytics consent.